Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

We're passionate about great service and we ask ourselves, what can we do to put our passengers and freight users at the centre of everything we do? With this in mind, we pull together as one industry because we care about people and teamwork is key. For more information about Network Rail click here

1.Take responsibility for the creation of incidents and attribution of delay to the national standard within the agreed area of geographical responsibility so all available systems are utilised to assist in identifying the correct allocation of delay code and responsible manager.

2.Monitor TRUST data collection/ input carrying out data integrity checks as detailed in the national standard so that missed train reports are inputted prior to the attribution of 'D' flagged TRUST delay alerts.

3.Advise the nominated manager of failures in normal train report procedures in order to initiate contingency arrangements.

4.Monitoring that train times are filled in during times of train reporting failure where alternate train time information is available with the agreement of the train operator for all delay reporting points and Contractual Monitoring Points, seek authorisation for, and maintain a record of all manual revisions to train times.

5.Implement contingency arrangements providing assistance with schedule amendments and train call procedures including the activation of Q paths as directed.

6.After receiving initial information regarding a train delaying incident, follow up for additional information with TOCs /FOCs /Network Rail staff to confirm correct impartial attribution, updating TRUST incidents in accordance with the DAG and EESIC to facilitate the responsible manager in accepting the incident.

7.Give a detailed handover of the current working situation at the end of the shift as detailed in the national standard.

8.While this post maybe located within a control or signalling centre where there are safety critical activities, this post is not defined as safety critical and therefore the post holder must pass on any messages of a safety critical nature to a suitably competent person.

Essential